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Thanks Amy

I appreciate your follow up. I believe Lindsey said that included with the computer was you coming to LA to help scan my 4400 books. But then he would find out how valuable you are to the business and want you back. I certainly would recommend your company if I have the opportunity. Let me know if there is a site that I can do that for you.

Kind Regards,

- Gordy

"To be your friend is a little touch of Heaven without crossing the bar".

I am sending this email to let you and the world know that the Fujitsu scanner 1500M is the greatest.  "1st-in-scanners" is honest, cares about their customers, prompt, accurate in their dealings, and any other good thing That I might be able to say.

I am 91 years old, Macintosh fan since 1984, have tried many scanners and would like to take it into Heaven with me when I go.

My grandkids call me "TECHNO GRANDPA".

I like living and like challenges.

"When all that you have tried fails, why don't you do it like your wife told you".


- Jesse G. Rasmussen, Lavendorable, LLC.

Lindsey and Amy,

Good day. I want to thank you for the service you provided for my Fujitsu Fi-6130 scanner. I found your company via the internet and made a phone call the day before a long holiday weekend. You company called me back on during the holiday weekend and began the trend of outstanding service. You company was able provide accurate information about scanners, provide options, and information about the technical support services for the scanner options. I felt and believe your company cared about my purchase decision. It was and it will be a pleasure to do business with your company in the future. It is nice working with a company that cares about the customer. Thank you.

- Christopher M. Rotella, Ameriprise Financial Services, Inc.


TSgt Todd Mangel, Aviano AB, Italy

"Hi Lindsey,

It was nice talking with you.  I definitely appreciated your help this morning.  I conferred with my boss and we both agree that the FUJ6130 will meet our needs.  I will be creating the Requisition later today.

Again Thank You and have a Great Day!"

Carleen Booker, Document Control, Entegris, Inc.

"Appreciate your help!"

- Josh Blackman (Brownstone Management)

“Thank you for your response. Fortunately, or unfortunately, we had an S510 break down and we were ready to buy the S1500. However, after calling Fujitsu, we got it running again. We are an income tax office, so will probably buy this unit from you in Nov. (We don't usually get anything new this time of year, because it will just sit around until the next Jan) I have already recommended you to my son, who is going to be getting a new scanner, soon. Also, I am part of a larger group who has already recommended the S510 to all their 1500 tax offices. I am hoping to get them to recommend the S1500 through you, since the S510 is no longer available. I know that you do have the best deal available. Thanks again”

- Paul Stern

"Thank you, I really appreciate your help, nice talking to an American while doing business."
- Nona Sharp (George,Conway,Juhl&Stephens,PSC)

"Thanks for the prompt manner 1st-in-Scanners followed through from the initial inquiry to the order delivery.  The response was truly amazing." - Lee

"Thanks for the quick turnaround. The reason I chose your company was the ease of getting specs and pricing from the website. Your efficiency in getting orders handled is appreciated." - Pat Vandersluis Ph.D. (HealthRx Corporation)
"Thanks very much! Excellent Service!" - Carol Schuppenhauer
"Thanks and great doing business with all! I really did enjoy dealing with your company. It was so easy and painless and you guys knew exactly what I wanted and got it to me fast. Thanks again." - Shannon L. Marshall (US Army)
"Thank you. This is a great service." - Mark Duffy (ORACLE)
"It's a pleasure to deal with your company. Thank you very much." - Martin Romano Garcia (Big Manzana)
"We received our scanners and are happy with their performance. Thank you and we will be calling again." - Pam Mooney (Duke University)
"Excellent service from your company" - James Minn
"Thank you for your excellent customer service" - Ted Hulog
"I am very happy with the scanner I bought from you folks. I am recommending others to buy from you." - Jim Cronin (Cronin & Associates dba)
"Thanks a million" - Bill Beighe (PMG Technical Services)
"Thank you very much for your speedy service" - Ron Almarode
"You guys have been delightful to work with! I appreciate all you have done for us. We will definitely use you and recommend you to others. You have been absolutely wonderful to us and I really appreciate it" - Joanne Davis (Raleigh Ear Nose and Throat)
"Thank you. Great service." - Cindi Kirkwood (Destination Hotels)
"Very impressed with fast service. Thank you." - Henry Woo (Lichin Chuang, CPA)
"1st In Scanners is a Kodak Authorized Reseller. They continue to be a successful channel partner of Kodak's, and have been for many years. Their level of customer focus in providing resources and information to their prospects and customers is excellent. The Inside team continually maintains their level of knowledge of the Kodak products and services by attending field training events, as well as on-line training activities/events. The website is very customer friendly, with many useful resources and continually updated information on the various scanners and services that are available through 1st In Scanners to their customers, and their website is used as a reference point for many outside vendors, from their competition to their customers. Because of their end user focus, I truly appreciate the opportunity to work with them and support their efforts." - Tracy L. Smith, ECMp (Kodak)

August 30, 2007

Lindsey Smith
Document Management Solutions, Inc.

Dear Lindsey Smith:

Fujitsu Computer Products of America, Inc. (Imaging Products Group) has been working with Document Management Solutions, Inc. for over 18 years.That strategic partnership has evolved into our Premier Partner status for over 7 years; we are very pleased with the results and continued sales growth. As a national reseller for Fujitsu products, DMS’s web site, is in the top 1 percent as a national sales producer of our scanner products.

From our perspective, the key to your continued success has been your unique ability to communicate effectively and connect with the customer. 1st-in-scanners.comDMS is a web site that encourages prospects to call. DMS has been able to offer us more than just a company to achieve our goals with. It also serves Fujitsu as a market resource throughout the year. DMS, was the innovatorand led the way in “Video” clip technology. This technology is now used as a superb resource that customers can view our scanner products in real time. Video Clips for each of our scanners has become one of the best market tools to promote our product line. You were the FIRST and we appreciate that!

We look forward to the opportunity of continuing to working with Document Management Solutions and your efforts to add real value to our sales objectives. Your support and attention to detail have allowed us to excel in critical marketing and sales opportunities. We wish DMS continued success.

Best Regards,

Don Caruso
Inside Sales Manager, Imaging Products Group
Fujitsu Computer Products of America, Inc.

"Thanks a bunch. When we need something in the future, we will know who to call!" - Bob Molen, Manager (South Bend Flight Standards District Office)
"We appreciate your prompt service. Thank you." - Donna Gill (Foothills Family Healthcare)
"Your work is right on target. Thanks so much for meeting my deadlines. I apprecialte your great customer service" - Russ Marriott (Marriott Consulting)
"Great Suggestion! I am very happy with my scanner and appreciate your help in choosing one that fits my needs. Thank you." - Tracy Santosuosso (Blue Chip Properties, Inc.)
"Thank you. Excellent Service!" - Dr. James Autin
"Thank you. Great service. We will be ordering more machines from you." - Brad Bruening (Bruening Insurance)
"I will tell my fellow teachers to consider 1st-in-scanners because of the great service! Thanks so much!" - Steve Albrecht
"Thank you." - Meredith Jobe


Thanks for your help.  Paper View and Paper Flow are so easy to use.  I trained the end users 3 months ago and so far I’ve only received 2 “support” calls.

Thanks again,

A, Frank Guasp
IT Process Improvement
Anthem, Blue Cross Blue Shield


I just wanted to write you a note to thank you from the bottom of my heart for getting me in contact with DMS in New Hampshire. Lindsey Smith knows how to put on a training!  I was able to bring my IT specialist with me (Lee, my husband) to the training. Not only did we receive one on one attention, but we received quality information. His knowledge of the Digitech Software and the scanners makes it all look so easy! I came away from his training feeling empowered to change my part of the world. To help my customers purchase the right product for their company and use it as part of their everyday business.

He allowed me to see his service bureau in action. Since I am a visual person, it was really important to my training to get to “See” that first hand.  I remember the day you gave me Susan’s phone number and told me to call her because she “would never steer me wrong” in my purchase of scanners and you are right!  I hope my business will grow to needing to work directly with DSI for my software needs, but I plan to keep DMI as my scanner provider.  Lee and I also have plans of returning to NH in the future to meet with these fine people again.

Sam, I appreciate you and all the things you have done for me and in my behalf. Thank you! Hopefully you guys will see a lot of sales coming from Texas! …………………………… Really soon!


Rhonda Hawkins
R Hawkins LLC

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