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Please enjoy our new convenient online ordering! We do, however, still believe in the human touch. If you would like to speak with someone about a scanner, bar code printer or one of our software capture products, please call our office (toll free) 1-800-886-6233 between 9:00 a.m. to 5:00 p.m. M-F EST. and one of our sales associates will be happy to assist you!
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Policies, Terms and Conditions:
 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa and Mastercard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns  by 

Damaged Shipments

If you receive merchandise from a commercial carrier (UPS, Federal Express, or other commercial carrier) that shows damage, then NOTE THE DAMAGE ON THE FREIGHT BILL, and contact 1st-in-scanners.com immediately.

If upon opening a shipping carton, you discover concealed damages, then contact 1st-in-scanners.com AND THE CARRIER immediately to arrange for inspection by the CARRIER.  YOU MUST NOTIFY 1st-in-scanners.com AND THE CARRIER WITHIN 10 DAYS AFTER DELIVERY.
The carrier that delivered the merchandise MUST inspect the merchandise prior to it’s return. It is the customers’ responsibility to arrange for inspection by the carrier. You must make the shipment available for inspection by the carrier. Claims received after 10 days beyond delivery will not be accepted.

If inspection of the shipment indicates damage, 1st-in-scanners.com may assist in arranging for repairs or replacement of the damaged goods consistent with the findings of the carrier and the policies of the manufacturer and/or distributor.

Dead on Arrival (DOA)

DOA products (Dead on Arrival) may be returned within 15 days from the date of invoice, subject to manufacturer restrictions, and to 1st-in-scanners.com return procedures listed below.

All returns are subject to the terms and conditions as set forth by the manufacturers.
1st-in-scanners.com cannot authorize any return shipments. Customer agrees to contact the manufacturer for technical support and requests for case number. Hardware product may be returned within 30 days from the date of receipt if an RMA number is approved and given by the manufacturer. See Basic Return Procedures and Repacking and Return Shipping below.

If the customer refuses return shipment, customer agrees to waive any right, title or claims whatsoever to the merchandise, any refunds or charges and to hold 1st-in-scanners.com harmless in any and all matters relating to the merchandise.

Warranty Products

Products that fail after use must be handled under the Manufacturer’s Warranty Program.

Customer agrees to contact the Manufacturer to arrange for the handling of all warranty issues and accept all responsibility for any costs incurred as a result of this process.

All returns are subject to the terms and conditions as set forth by the manufacturers.
1st-in-scanners.com cannot authorize any return shipments. Customer agrees to contact the manufacturer for technical support and requests for case number. Hardware product may be returned within 30 days from the date of receipt if an RMA number is approved and given by the manufacturer.

If the customer refuses return shipment, customer agrees to waive any right, title or claims whatsoever to the merchandise, any refunds or charges and to hold 1st-in-scanners.com harmless in any and all matters relating to the merchandise.

Special Order Items  

Manufacturers will not accept the return of any Special Order items, or units ordered in multiples, except for DOA items and general manufacture’s warranty terms.
 

Hardware Products that are not-defective, special order, damaged in shipment or DOA.

1st-in-scanners.com has a 10 day general grace period and return policy. This 10 day grace period starts from the invoice date, and is good for any hardware unit purchased under $5,000.00. Prior to shipping any hardware products back, 1st-in-scanners.com must be notified within the 10 day grace period.

Units returned must be in it’s original packaging, in new condition, with all manuals, accessories, etc. included. Incomplete items will be sent back to the customer at the customer’s expense. All non-defective returns are subject to a 20% restocking fee. The packaged box must be sent back to 1st-in-scanners.com with a carrier that can provide a tracking number.

1st-in-scanners.com will not be responsible for any damage or lost boxes during shipping. Customer is responsible to place adequate insurance on the return shipments.

Product Compatibility and Specifications  

Specifications are those of the manufacturer are subject to change by the manufacturer.
1st-in-scanners.com makes every effort to maintain the accuracy of the specifications as shown on the web site, however, a manufacturer may make changes without notifying us.
(See Terms & Conditions)

1st-in-scanners.com is not responsible for product compatibility and Customer Agrees that any product compatibility problems will be subject to Manufacturer’s Return Policies.

Software Product Returns  

Opened or tampered software products are non-returnable. Please refer to the manufacturer for repair or replacement.

 

Return Procedures  

All RMA’s are issued by the Manufacturer and must be pre-approved. Customer MUST contact the manufacturer directly to obtain support and allow manufacturer to determine if there are any problems with the equipment. No Return authorization can be issued without Manufacturer pre-approval. You may contact 1st-in-scanners.com for the proper manufacturer phone numbers and we will be happy to assist you.

Please have the following information on hand when calling in regard to an RMA number: Customer Name, Invoice Number, Serial Number, nature of the problem and Manufacturer support case number.

Returns received without a valid RMA number will not be accepted for delivery. Original shipping and any related delivery charges are not refunded on returned items.

The RMA number is valid for 10 calendar days, which means the package must be received at the return address within 10 calendar days of the RMA issue date. Returns received beyond 10 calendar days may be subject to a $50 late fee and 1st-in-scanners.com reserves the right to refuse the merchandise and return it to the customer at the customers’ expense.

Repacking and Return Shipping  

The RMA number must be prominently displayed on the outside of the package being returned.
The original packaging must be appropriately packaged inside another box to protect the original package from damage. Do Not Deface the original manufacturers’ box by applying labels or writing directly upon the surfaces of the original container. You may be subject to additional fees if you fail to properly repackage and ship the merchandise. The return merchandise must contain 100% of original contents (i.e., manuals, disks, accessories, blank warranty or registration cards, and any other documents provided by the manufacturer).

Products that fail to meet these requirements will be returned to the customer at the customer’s expense. 

The parties expressly stipulate that any controversy whatsoever arising under or in connection with this transaction shall be summated and determined pursuant to the terms and conditions as set forth on our Terms & Conditions Page and the policies of the manufacturer.

1st-in-scanners.com reserves the right to modify their policies and terms and conditions at any time without notice. Visitors and users of this site are advised to check this page frequently for any changes and updates that may occur.

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Shipping Policy  by 
Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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